If your CamelBak product has legitimately failed due to a manufacturing defect, we've Got Your Bak™. You'll be able to request replacement parts or issue a request for a full product replacement. Proof of defect and return mailing of defective product may be required.
Customers who purchased their items from CamelBak.co.uk can request to return their item by contacting our Technical team here.
Return shipments must be prepaid and preferably insured. CamelBak cannot be liable for lost in-transit packages. We require products be clean and dry for warranty evaluation. If the claim is determined to be valid, the product will be replaced at CamelBak's expense within 10 to 15 business days. Any replacements or exchanges will be at the discretion of CamelBak, based on the type of product sent in and the availability of replacement styles and colours. Typically, most issues can be resolved with a replacement part.
ITEMS PURCHASED ELSEWHERE
If you purchased your CamelBak product from any other online or in-store retailer, please direct your warranty enquiry either to your local retailer or to internationalwarranty@camelbak.com.